Dominique H Bzh

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Still have no tracking info

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Nadula - Still have no tracking info

I made an order for my birthday on 3/17, the shipping said express shipping and today is the 27th of March and still no package or info about the package . All I was giving was an order number so I dont know who the carrier is to try and track my package.

It is no phone number to even talk to a real person only robots. This is crazy my bday came and went and I still dont have my wigs. Also the promo codes that are given via watts app and text msg never works to save money.

I have ordered from this site 4-5 times prior to this so when I seen estimated delivery date, I thought my package would be here like every other package Ive ordered. My money was taken as soon as I pressed the check out tab.

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Cons:
  • It is no real customer service people to handle issues

Preferred solution: Deliver product or service ordered

User's recommendation: Order way before you need the hair because it may take forever and it is no phone number to get help from customer service

1 comment
Dominique H Bzh

I’m heart broken about my package I have not received , my bday was ruined

Resolved
Kezia Z

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Verified Reviewer
| map-marker Harker Heights, Texas

Resolved: Scammed my money

Nadula - Scammed my money
Nadula - Scammed my money - Image 2
Nadula - Scammed my money - Image 3
Updated by user Jan 26, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 11, 2024
I ordered hair and it said it went through and was taken from my card . It said try again I did and it charged me again but this time I got a tracking number and info . I need a refund for the one that they said didnt go through. I show it was deducted from my card. I have emailed and called and no response! I need my money back! Dont order they are scams!
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User's recommendation: Don’t do it !

Resolved
Chana W Hqf

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Verified Buyer

Resolved: I only received a partial refund I am still owed $66.04

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Nadula - I only received a partial refund I am still owed $66.04
Nadula - I only received a partial refund I am still owed $66.04 - Image 2
Nadula - I only received a partial refund I am still owed $66.04 - Image 3
Updated by user Mar 01, 2024

Company fixed the issue and I have been provided with apology. There was nothing done no apology, no discount no anything the only thing was done. Was they send me my money back for my hair that I have purchased that was it still pissed

Original review Jan 06, 2024
I was told to send back the wigs which I did in December Im waiting for the rest of my refund. They have received the wigs and I only have a partial refund back. Im still owe $66.04 $50.36 was returned. Where is the rest of my money, I sent you the receipt. This is the number for the wigs N60074**** and the other one is N60074****. they were never worn. I just took them out the package to look at them and I sent them back because it was only one that I want it and I kept that one and I pay for it. Today is January 6, 2024. It is now 8:15 PM.
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Loss:
$66
Pros:
  • Nice wig hard trying to get a refund

Preferred solution: Full refund

User's recommendation: Don’t buy because they send you through the wringer.

Jaquavious Nlq

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Verified Reviewer
| map-marker Brooklyn, New York

Nadula Placed Incomplete Address

Nadula Placed Incomplete Address
I ordered my hair bundles 3 weeks in advance of my wedding. While tracking it, I noticed that the day it was to be delivered, it was returned to sender due to an incomplete address. Although I put my fulll correct address, these fools at Nadula put an incomplete address. Now I am a few days away from My Wedding with no hair!!! And I can't get a live person to talk to!
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User's recommendation: Seek a different hair supplier

Nadine Bct

About my order

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The wig I received can't be what I ordered. This looks nothing like what I ordered. I cut the lace and comb it out it looks like a mop! No, a mop look better than this wig.
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Loss:
$57

Preferred solution: Full refund

User's recommendation: I would not buy anything from them.

Jaquavious Nlq

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Verified Reviewer
| map-marker Brooklyn, New York

Wrong shipping address

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I ordered bundles of hair 3 weeks in advance of my wedding. When tracking my shipment, I saw that the day it arrived to my city, it was returned to sender due to an incomplete address. Although I completed my address, these fools at Nadula put a partial address. I'm so upset! My wedding is in a few days and I can't get a live person to talk to!!!
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User's recommendation: Please seek another hair supplier

Chanice W Fbd

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Verified Reviewer

Diplicate order

I Ordered through after pay and it was processed. But received duplicate order and was charged twice. I would like to return one of the orders or atleast get two different wigs sent instead of doing a refund. I have 4 wigs now, two of the same and I don't want that, if a refund can't be issued I would like to return the duplicate order and get two different wigs that are the equivalent for what i was charged for again
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Loss:
$262
Pros:
  • Good products and fast shipping
Cons:
  • Customer service response

Preferred solution: Instead of getting a refund I would like to get two different wigs (same price) and return the duplicate order . I do not need 2 of the same exact wigs

Resolved
keymani h

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Verified Buyer

Resolved: Order missing

Nadula - Order missing
Updated by user Feb 25, 2024

Company fixed the issue and I have been provided with apology. We are awaiting shipment of my new item

Original review Dec 22, 2023
I havent received my order I reached out to the site itself and I havent received a response. What can I do moving forward ?
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Loss:
$145

Preferred solution: Full refund

1 comment
keymani h

I have been in contact with Nadula. We are working together to fix this matter. I appreciate everyone’s time and patience.

Dora G Ljv

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Verified Buyer
| map-marker Boca Raton, Florida

About my hair order

Nadula - About my hair order
Nadula - About my hair order - Image 2
I ordered a 10in hair on Saturday,I received a message today that it needs customization so I should replace it with 12in,I dont get it so I need an explanation or a refund..its my first time ordering something here and I dont like your service honestly
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Loss:
$71

Preferred solution: More explanation on how to change the hair,because I don’t want to pay extra,it’s my first time buying something here but I’m loosing trust

User's recommendation: Make more inquiries before you order

Anonymous
map-marker New York, New York

Refund/order tracking

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Bro I made a purchase on the 22 of this month. I received a message saying that my payment was failed but its showing up on my credit that my payment did went through add Im not able to track my order . every time I call customer service nobody answers the phone. Are you guys trying to scam?
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User's recommendation: No.

Cheyanne J Mzg

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Verified Buyer
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Verified Reviewer

They stole my refund

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Nadula - They stole my refund
Nadula - They stole my refund - Image 2
They refunded me back $229 from an order that was cancelled march 30th and on April 7th I wasnt aware that the funds were back on my card and they ended up taking it again from my account .
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Loss:
$229

Preferred solution: Full refund

User's recommendation: Do not order !

Denise Y Exs

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Verified Reviewer
| map-marker Upper Marlboro, Maryland

About eight or the debt federal express is holding

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Ive been fighting with this company for the longest time just to get my order I still dont have my order and I am so fed up with them. I am going this flash they name and when they see it on Facebook Im a tell everybody do not order nothing from yall because yall do not return. Give me your item you get your money and Im still waiting and I already did stuff like in all the beginning of August and I still do not have my order so please dont Sammy no more of your *** cause I dont want it
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Jasmine H Ejm

They stole my money

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They stole my money simple they are not answering phone calls not returning emails they have stolen my money its a scam
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Loss:
$180

Preferred solution: Full refund

Rhoda E

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Verified Reviewer

Order issues

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The wig is beautiful. This is second one. Both wigs.are extremely beautiful. Love the different styles can wear wigs
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Pros:
  • Pros are amazing human hair

User's recommendation: Recommend to Nadula

Aby Caz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jonesboro, Georgia

Return

Nadula - Return
Nadula - Return - Image 2
I attempted a return, added copies of pics and all required info but when I click submit it gives me an error message. Failed wrong failed data.
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Anonymous
map-marker Upper Marlboro, Maryland

About eight or the debt federal express is holding

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I placed my way on August 14. I still have not received my week.

They are giving me such a runaround telling me that I didnt give them my address number That I didnt give them a Partman number so I found they called them and gave them a Partman number. I still havent received it. They sent me pictures and say it was delivered. I send them pictures of my apartment complex.

It was not my apartment where the package was dropped off at all I just wanna write at this point I paid $117.24. I would like my money back on the order number was in 6006****. They say they said they fed her at the federal express number was 782487****30 they told me they called them and I hate it. They had an IB AL something so they put the right apartment number on it.

I still have not received it out and by the way my name is Denise. young 1913 Bellhaven Dr. apartment 302 Hyattsville m.d 20785. My email is Charles Wallace dy@***.com.

Maybe you can help me solve this problem because I am so fed up with this. I dont know what to do so please help me.

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