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Nadula

Nadula

www.nadula.com
What is your customer experience with Nadula?

Nadula Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.6 star rating from 99 customer reviews with an 86% unfavorable share; consumers are mostly dissatisfied and cite problems with shipping, product accuracy, and slow responses.

Positive Feedback

Some customers note good product quality when correct items arrive and generally fast shipping on occasions, with favorable comments about wig appearance.

Negative Feedback / Risk Areas

  • Frequent Nadula customer complaints about missing or wrong orders and inconsistent tracking.
  • Repeated issues with customer service being unreachable or nonresponsive.
  • Many requests for refunds and returns go unresolved or delayed.
  • Reports of pricing or billing discrepancies and misleading product descriptions.

Key Takeaways for Future Customers

  • Check recent Nadula reviews before ordering and expect potential difficulty reaching support.
  • Document shipments and returns thoroughly and insist on confirmation when requesting refunds and returns.
  • Consider payment protections if billing or delivery is critical, and verify delivery details carefully.

View full overview ›

Media from reviews

Nadula - 2 Package not received
Nadula - 2 Package not received - Image 2Nadula - ReturnNadula - ProductNadula - Product - Image 2Nadula - Product - Image 3Nadula - My wigs I purchased has no billing soon after I purchased my wig nuxulal...
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Show reviews that mention
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Peggy C Woc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Full refund claim

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My money has not been refunded to me for the return of a wig that I sent off on January 5. I have not heard any correspondence from the company regarding what is going on with my refund.

I haven't repeated this multiple times as y'all keep sending me stuff to fill out; now there's no necessity. It's like getting the runaround.

View full review
Loss:
$133
Pros:
  • Shows beautiful wigs
Cons:
  • Ordering online sucks no customer service after the sale

Preferred solution: Full refund

User's recommendation: Do not order something online say I’m saying just only pictures that are deceiving once Brother arrives

Mimi T Qdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

2 Package not received

Nadula - 2 Package not received
Nadula - 2 Package not received - Image 2

Good afternoon, I am Mimi. I placed an order for 2 wigs through TikTok Shop.

I received an email saying that the order has been delivered. I went to the mailbox and mailroom, but there was nothing. I am confused; please check with the delivery person and send me the wigs back. I never received anything, even though they say it was delivered.

Please investigate for me.

Thanks.

View full review
Loss:
$190
Cons:
  • Good hair quality and price affordable love madura

Preferred solution: Full refund

CaliAngel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stockbridge, Georgia

Product

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Nadula - Product
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Wigs have not been received. They are sitting at a warehouse for 4 days with no further information!

View full review
Loss:
$300
Cons:
  • Lack of communication

Preferred solution: Deliver product or service ordered

User's recommendation: No contact or help from company

Nalisoa N C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coatesville, Pennsylvania

Return

Nadula - Return

I am not satisfied because it is too complicated for me. I need something simple.

One of them is complicated, and the other one is that I don't like the color. The other one looks like just what I have already, so I do not want them because I am not satisfied. I would like to make a return. I would like a refund and hope that you can help me to return and get a refund because I did not wear them.

I did not use them. It's still in a package and everything is still in there, so I would like you to help me with that.

View full review

Preferred solution: Full refund

Cynthia G Vpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order has taken more than 12 days still I haven’t received it

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First of all my order was never received after 12 days and many emails no one responded to my concernterrible wig company do not order from them

View full review
Loss:
$271

Preferred solution: Deliver product or service ordered

Aleatha M Tan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money scammed

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Paid 154.93 for a wig that I never received. My money was taken, and no phone number works to speak to anyone. I would like my money refunded.

View full review
Loss:
$138
Pros:
  • No pros
Cons:
  • No customer service to speak with and never received product

Preferred solution: Full refund

User's recommendation: Would never recommend

Aleatha M Tan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No wig no refund

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Ordered a wig but never received it. I called the phone number and it doesn't work, so I emailed and asked for a refund. I keep getting sales and ads sent to my email, but nothing about my refund.

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User's recommendation: Scam

Aleatha M Tan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refunds and Returns

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Ordered a wig paid for it and never received it how can i write 100 words about a wig i never Received i would Really just like my money refunded

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Tracy S Ybh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to return a unit

Nadula - Trying to return a unit
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wasn't what it looked like in the pictures. It didn't come with adjustable band and was extremely dark in color and it had tabs already on it and not true to length

View full review
Loss:
$111
Pros:
  • Offer deals and gifts
Cons:
  • Hard to speak to anyone when trying to contact business
Tanya H Laq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returned wig

This is my second return. The hair is shorter than expected.

I'm returning two wigs, which I left ref# from Klarna. Wigs have been used at all.

I hope I can return them. I would like to order another one.

View full review
Loss:
$92
Pros:
  • Wigs r if quality
Cons:
  • Make sure u select right color and length

Preferred solution: Full refund

User's recommendation: Make sure u choose right length and colors

Jorie Wew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertising

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Nadula - False advertising
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Two orders that I paid $7.99 each for express delivery on 7/20. I was also charged more than the advertised price.

I immediately contacted Nadula by email and requested 1 order be cancelled. After I didnt receive the second order that I paid express for I requested both orders to be cancelled.

I received the first order 8/7 that I refused delivery on. At this point I just want my money back a total of $162.91.

View full review

User's recommendation: Do not order.

Anonymous
map-marker Brookfield, Wisconsin

Ensure unit number on address

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The length shown was not length received!! I prefer a few inches longer, willing to return..

wig still in clips, will be difference in 16 inch.. need asap

View full review
Rachelle P Exn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Refund option is not available for me to choose

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I have sent so many emails to service@***.com needing help to resolve a refund. The option to request a refund is not available for me to choose on their website.

View full review
Loss:
$123

Preferred solution: Full refund

User's recommendation: Do Not Buy from them

Tanya H Laq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return 2 wigs

Nadula - Return 2 wigs
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The color is a little more than I expected; I prefer a little more black and longer. I'll order another once I'm refunded, but overall very nice, so human-like.

View full review
Loss:
$106
Pros:
  • Hair feels and look natural
Cons:
  • Make sure u choose the right length and color

Preferred solution: Full refund

User's recommendation: This brand of hair is beautiful texture color I recommend highly

Resolved
Qiana B Igs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I have not received credit for the wig I returned

Nadula - I have not received credit for the wig I returned
Nadula - I have not received credit for the wig I returned - Image 2

On May 26, I purchased the hombre Yaki 20 inch wig with the drawstring in the back from Nadula. I received the wrong wig.

I contacted support; they forwarded me the address to their warehouse to send the wig back via USPS. I did so and also sent them a screenshot of the tracking number as they requested. On June 11th, I received notification that the package was received by Nadula. I emailed support and forwarded them a copy of the delivery receipt from USPS showing that it was delivered, and my account has not been credited.

I emailed Nadula support about this three times. I sent a message on Nadula's Facebook page, but no one has responded to me. I need to be credited for the return of the wig. I also sent a video showing them that everything that came with the wig was boxed back up.

I didn't even open any of the gifts, like the combs and the headband. I video recorded all this, but no one has responded to me yet. I simply want my money back so I can re-purchase the wig; however, the longer it's taking, no one is reaching out to me. It makes me want to discontinue my relationship with Nadula.

This is not professional.

I can't find a customer service number to call. I just want someone to respond, confirm that they received their wig, and credit my account.

View full review
Loss:
$69
Cons:
  • Are very unresponsive to email request for a refund

Preferred solution: Full refund

Anonymous
map-marker Green Lane, Pennsylvania

My wigs I purchased has no billing soon after I purchased my wig nuxulal dissappear ed from my phone that is why I'm righting what is my order and tracking information where is my wig

Nadula - My wigs I purchased has no billing soon after I purchased my wig nuxulal...

I think your company need to send my proof of delivery photo because my wig has never delivered to me

View full review

User's recommendation: If you lose contact with nudula and never recieved you order call the fraud hotline

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